What We Do

Product Design

• Product Development
• Mechanical & Electrical Engineering
• Research & Development

The best innovators don’t just understand technology, they also understand people.

We design with people in mind and the lives lived around our products. Our commitment to sustainability and ongoing research and development is embedded in all aspects of our work. Faced with changing global conditions, we take our responsibility to reduce our impact seriously.

As a team, we are always experimenting to find new and better ways of doing things, and our culture is one in which our engineers can constantly develop. We foster a working environment where all ideas are heard, evaluated, and tested against our design principles, purpose and values. To be trusted by our users, our customers and each other is of utmost importance to us.

Sales

• Sales
• Account Management
• Business Development

Our approach to effective collaboration is what sets us apart.

We listen to the experiences of our customers and each other to draw real insights and develop solutions that our customers value. Founded in a culture of curiosity, creativity and resourcefulness, we have the courage to challenge each other and conventional thinking to re-imagine the future. We are adaptable to new conditions, delivering products and services that exceed expectations.

Our people are creators, facilitators and planners, commercially perceptive and discerning about design. We continue to evolve and build trust in order to improve our value proposition.

Customer Experience

• Customer Service
• Customer Relationships
• Sales & Service

To be trusted by our users, our customers and each other is important to us.

We are deeply committed to following through on our intentions, consistently and over time. Our success begins with empowering our people to put users first, and by striving to create zero distance between us – be that in our contact centre, sales support team, or out on the road delivering, installing, and servicing appliances.

Our agility and action orientation enables us to quickly deliver solutions that customers really value.

Manufacturing

• Warehousing
• Production
• Distribution & Logistics

A commitment to sustainability is deeply embedded in our thinking.

This commitment informs the way we work, the products we make, the packaging they come in, and the way they are delivered. In a rapidly changing world, our responsibility to reduce our impact is one we take seriously and embrace.

Our manufacturing teams live these values every day, consistently challenging how things have been done previously in order to improve our value proposition.

Corporate Support

• Marketing & Communications
• Brand & Content
• Finance & HR

As a Fisher & Paykel team we look out for the needs of our people.

From Marketing, Brand and Content to Finance, IT, HR, and everything in between, our support teams are the oil that keep our engine humming. Our human-centred focus is at the heart of who we are and what we create. And our approach to effective collaboration sets us apart. Drawing on insights from our customers, and the experience and expertise of our own people, we devise solutions that add value to people’s daily lives. Within a wider culture of curiosity, creativity and resourcefulness, we constantly challenge ourselves, each other and conventional thinking to re-imagine the future.

IT, Digital, Connected Ecosystems

• Graphic & UX
• Design & Development
• E-Commerce, Technology & Data

We built our business and our reputation on creating beautiful products that enhance peoples lives in the heart of the home. As the pace of technology change accelerates, we are deeply fascinated by what the Internet of Things and technology can do to create moments of delight.

Being curious and innovative is core to who we are and what our people value. Now more than ever, understanding our customers and wanting to reimagine the future will set us apart. Our people collaborate to create and explore, keeping the customer at the heart of anything we do.